Refund & Cancellation Policy

Last updated: August 2026

1. Escrow Payment System

All payments on CREWZA are processed through a secure escrow system. When you book a photographer, your payment is held in escrow by our payment partner (Razorpay) and is only released to the photographer after you approve the delivered photos.

2. Cancellation by Client

• Before photographer accepts: Full refund. No charges.
• After acceptance, before payment: No payment has been made, so no refund is needed. The booking is simply cancelled.
• After payment, before shoot date (48+ hours): Full refund minus a 2% processing fee.
• After payment, within 48 hours of shoot: 50% refund. The remaining 50% is paid to the photographer as a cancellation fee.
• No-show by client: No refund. Full amount is released to the photographer.

3. Cancellation by Photographer

• Before payment: Booking is cancelled. No financial impact.
• After payment: Full refund to client. The photographer may receive a warning or temporary suspension for repeated cancellations.
• No-show by photographer: Full refund to client. Photographer account is flagged for review.

4. Refund After Delivery

Once the photographer delivers the photos:

• You have 7 days to review and approve or raise a dispute.
• If you approve, the payment is released to the photographer. This is final and non-refundable.
• If you do not take any action within 7 days, the payment is automatically released to the photographer.

5. Disputes

If you are unsatisfied with the delivered work, you can raise a dispute within 7 days of delivery. Our team will review the case based on:

• The agreed booking scope (package details, duration, deliverables)
• Evidence provided by both parties
• Communication history on the platform

Based on the review, CREWZA may issue a full refund, partial refund, or release the payment to the photographer. CREWZA's decision on disputes is final.

6. Refund Processing Time

• UPI: 1-3 business days
• Credit/Debit Card: 5-7 business days
• Net Banking: 5-7 business days

Refunds are processed to the original payment method used during booking.

7. Service Fee

CREWZA's service fee (displayed before payment) is non-refundable in cases of client cancellation within 48 hours of the shoot. In all other refund scenarios, the service fee is refunded.

8. Contact

For refund or cancellation queries, email supportcrewza@gmail.com with your booking number.